By now it"s no secret that Google Fiber isn"t quite as bullish on actually deploying fiber as it used to be. The company paused most of its deployments in late 2016 and laid of numerous employees, after burning through two CEOs in a matter of several months. The company"s been pretty cagey ever since, happy to absorb the hype of the disruptive potential of Google Fiber, without really candidly acknowledging the fact that they overhyped their deployments, then left a large number of cities waiting at the altar for better broadband that never arrived.

Google higher ups became frustrated by the high cost and slow pace of the project, despite numerous warnings from those intimately familiar with how hard it is to disrupt a market dominated by a handful of politically-powerful players.

Ever since Google Fiber"s been annoyingly vague about what happens next, simply stating it"s exploring alternative delivery options (largely wireless) to help reduce costs and speed up deployment times.

That has proven frustrating for users in Kansas City that found year-old installation appointments cancelled last year, or users in San Antonio or Atlanta who continue to say that the company"s well behind schedule.

For its part, Google Fiber this week apologized for the delays in Atlanta, while insisting it"s doing everything in its power to meet its build out obligations.

"Unfortunately, our rollout in Atlanta hasn t met our original goals," a Google Fiber spokesperson told the Atlanta Business Chronicle.

"That said, we re connecting new customers in the Atlanta area - and all of our fiber cities - every day," the company said. "At this time, we re available in over 100 multi-unit residential buildings and portions of several neighborhoods. We re currently focused on providing an excellent customer experience for our customers, and we continue to engage with partners across the city to work on digital inclusion issues as well."
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Just a reminder that a laundry list of ISPs now offer private, one on one support right here in our forums. Why wait on hold if you don"t need to?

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